Lembongan Retreats & Weddings T/As T.Robb Enterprises Pty Ltd Trustee for the T.Robb Trust (ABN: 82 133 970 186) Privacy Policy

Effective Date: 20 June 2025

This Privacy Policy sets out how Lembongan Retreats & Weddings (referred to as "we", "us", or "our") collects, holds, uses, and discloses your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (the "Privacy Act").

By providing us with your personal information, you agree to the terms of this Privacy Policy. We may update this Privacy Policy from time to time, and the most current version will always be available on our website at https://sanctuary-escapes.com/

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Examples include your name, address, email address, and phone number.

2. What Personal Information Do We Collect?

The types of personal information we collect will depend on your interactions with us. This may include, but is not limited to:

Contact Information: Name, address, email address, phone number.

Identification Information: [e.g., Date of birth, driver's license number - only if necessary and justified].

Financial Information: [e.g., Credit card details, bank account details - if you process payments].

Interaction Information: Records of your communications with us, your use of our website/services, feedback, and survey responses.

Technical Data: IP address, browser type, operating system, website usage data (e.g., cookies, analytics).

3. How Do We Collect Personal Information?

We collect personal information in various ways, including:

Directly from you: When you provide it to us through our website, forms, emails, phone calls, in-person interactions, or when you use our services.

From third parties: [e.g., From publicly available sources, social media platforms, marketing partners, service providers - if applicable and permissible].

Automatically: When you visit our website, we may collect technical data through cookies and other tracking technologies.

4. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect, hold, use, and disclose your personal information for the following purposes:

To provide our products and services to you: [e.g., To process your orders, deliver products, provide customer support, manage your account].

To communicate with you: To respond to your inquiries, send you updates, newsletters, and marketing communications (where you have consented).

To improve our products and services: To understand your needs, analyse website usage, and develop new offerings.

To personalise your experience: To tailor our services and communications to your preferences.

For internal record keeping and administration: To manage our business operations, maintain accurate records, and for billing and accounting purposes.

For marketing and promotional activities: To inform you about our products, services, and special offers that may be of interest to you (you can opt-out at any time).

To comply with our legal and regulatory obligations: To meet requirements under Australian law.

For security and fraud prevention: To protect our systems and detect and prevent fraudulent activities.

5. To Whom Do We Disclose Personal Information?

We may disclose your personal information to third parties in the following circumstances:

Service Providers: To third-party service providers who assist us in delivering our services (e.g., payment processors, IT service providers, delivery companies, marketing agencies). These providers are only permitted to use your information for the purpose for which it was provided.

Related Entities: To our related bodies corporate [if applicable].

Professional Advisers: To our accountants, lawyers, or other professional advisers.

Law Enforcement and Regulatory Bodies: Where required by law or in response to a valid legal request (e.g., subpoena, court order).

With Your Consent: To any other third party with your express consent.

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

Other vendors Related to your dealings with us.

6. Overseas Disclosure of Personal Information

Limited overseas disclosure: Some of our service providers may be located overseas, and as a result, your personal information may be disclosed to recipients in [Indonesia, the United States, European Union]. We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs or a substantially similar privacy scheme.

Overseas disclosure: We may disclose your personal information to overseas recipients where required for our business operations, including to service providers located in various countries. By providing your personal information, you consent to such disclosure.

7. How Do We Hold and Protect Your Personal Information?

We hold personal information in both physical and electronic formats. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

Implementing physical security measures (e.g., restricted access to premises).

Using technological security measures (e.g., encryption, firewalls, secure servers).

Requiring our staff to adhere to strict confidentiality obligations.

Regularly reviewing and updating our security practices.

While we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us over the internet.

8. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to request that we correct any inaccuracies.

Access: To request access, please contact us using the details below. We may require you to verify your identity before providing access. We will respond to your request within a reasonable timeframe. A fee may apply for providing access where the information is extensive or complex.

Correction: If you believe that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us immediately. We will take reasonable steps to correct the information.

9. Making a Complaint

If you have a complaint about how we have handled your personal information, please contact us in writing using the details below. We will acknowledge your complaint and respond within a reasonable timeframe (usually 7 days).

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner.

GPO Box 5218

Sydney NSW 2001

Phone: 1300 363 992

Website: www.oaic.gov.au16

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Travis Robbins

Lembongan Retreats and Weddings T/As

T.Robb Enterprises Pty Ltd Trustee for the T.Robb Trust (ABN: 82 133 970 186)

Suite 1B Number 2 Beaconsfield Emerald Road Beaconsfield.

+61 438 314 459

[email protected]